14th Annual ACE Awards Recognize Outstanding Customer Experiences Programs
Driving Business Intelligence
GOLD COAST, QLD (17 May 2018) – Wyndham Destinations Asia Pacific’s Customer Experience team has been once again recognised at the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. The team was honoured with the Overall Business Impact for the second consecutive year, and was also awarded the Confirmit ACE award in theInnovation in Customer or Employee Engagement category.
“We are very proud to be a recipient of a 2019 Confirmit ACE Award for the second year running. It is testament to our team’s commitment to drive exceptional customer experiences across every aspect of our business,” said Bruce Harkness, Senior Vice President Customer Experience, Wyndham Destinations Asia Pacific. “The team’s passion and commitment to serving our customers is commendable and these awards are an excellent reflection of their efforts.”
Confirmit’s ACE Awards program was established in 2005 in order to honour their clients’ dedication to using the Voice of the Customer to drive business success. As a recipient of a Confirmit ACE Award, Wyndham Destinations Asia Pacific has demonstrated its dedication to customers, and successful application of its Voice of the Customer program ensuring the company makes better decisions and sees better outcomes.
Wyndham’s Customer Experience team includes 37 staff members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance. The team works to improve the customer experience delivery across two vacation clubs, WorldMark South Pacific Club by Wyndham and CLUB WYNDHAM® ASIA, and at Wyndham’s 45 managed and Club resorts across Asia Pacific.
“We are delighted to honour Wyndham Destinations Asia Pacific with two 2019 Confirmit ACE Awards” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision-making and it is wonderful to be able to recognise organisations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer-centricity across the entire experience ecosystem.”
The Wyndham Destinations team has won numerous accolades since its inception in 2015, including the Customer Service Team of the Year – Large Business award at the prestigious Australian Service Excellence Awards (ASEAs) 2017 and 2018.
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